Cancellation & Return
We hope that when you’re buying from Snug & Tales, you never have a reason to second guess your choices. However, if you still wish to cancel your order, we request you to please do so within 24 hours of placing the order by writing to us at Pratibhaa.mankar@gmail.com
An order cannot be canceled once dispatched.
Your purchase is eligible for exchange or returns only if it meets the following conditions:
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An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
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If the product you receive has a manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please photograph this as soon as you open the packaging and immediately share the same with our team.
(Note: In such a case, please share the pictures of the damaged product with us on the same day of receiving the product.)
Please Note: The item will be considered damaged only if the inner product has a manufacturing defect. Item will not be replaced if the box is not in mint condition.
If your purchase meets our return criteria stated above, please contact our customer care team within 7 days of delivery with the following information:
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Order number
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Delivery address
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Reason for exchange and in case of a defective or incorrect product, please send us an image of the item
You may contact us via email at Pratibhaa.mankar@gmail.com or call us at +91-9325883617 from Monday to Friday, between 10:30 AM to 6:30 PM (IST) and Saturday, between 10.30 AM to 1.30 PM. We will look into the issue and respond to you within 48 working hours.
Please ensure that the product you return is unused, and that the original tags, contents, manual, box & packaging are intact.
A reverse pick-up will be scheduled within 3-4 business days.
Please Note:
The reverse shipping option is only available for certain locations. For all locations where reverse shipping is not available, you are requested to ship the product on your own within 7 days of receiving it.
E-1107, Life Montage Society, Opp Sunny’s World, Sus Road, Sus, Pune, Maharashtra 411021
Certain products may not be subject to our return policy and this will be specified directly on the product page.
If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return it to the delivery person, and immediately contact our team at Pratibhaa.mankar@gmail.com or call us at +91-9325883617.
Snug & Tales holds quality to the highest standard, but we cannot always control the delivery process, especially for fragile items. This is why in case of any return, please be sure to reach out to us at the earliest, and no later than 7 working days.
In rare cases, if the product reaches you in a damaged condition or has a manufacturing defect, we will send a brand-new replacement to you. Only if a replacement of the same product is no longer available, a full refund will be issued against the order.
The complete amount (except for shipping charges) for all products subject to cancellation or return will be refunded to the customers.
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In the case of online payment, the refund amount will be transferred to the original mode of payment.
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In the case of COD orders, the customer’s bank details will be required to initiate a refund. The refund for COD orders will be credited within 7-10 working days from the date of cancellation.